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What does Customer Service in Dentistry Really Mean?
COURSE OVERVIEW
Do we talk the talk when it comes to customer service? What does it really mean to serve our patients? Customer service is something our patients rely on and expect. This course will discuss different ways to stand out from the crowd by providing memorable experiences in your dental office.

LEARNING OBJECTIVES
At the end of this course, attendees should be able to:
■ Utilize skills to enhance every patient’s experience
■ Examine the work culture in the dental office
■ Determine why patients refer to a practice and use that knowledge to help enhance their overall experience

This course is a live, interactive one-hour webinar. Questions will be answered, and 1 CEU may be earned.

Please Note: The login-in link is unique to personal registration details.

Aug 8, 2022 07:00 PM in Eastern Time (US and Canada)

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Speakers

Sandie Baillargeon
Business Analyst / Dental Practice Management Advisor @Dental Office Consulting Services
SANDIE BAILLARGEON is a leading authority on how to increase the effectiveness of dental business systems. She is the author of the textbooks: Dental Office Administration and The Canadian Dental Office Administrator. Sandie is the owner and operator of Dental Office Consulting Services. She created the first Certificate Course in Dental Practice Management at the University of Toronto and is currently offering Dental Practice Management webinars to McGill University. Sandie has lectured at dental faculties across North America and has had articles published in the Journal of the Canadian Dental Association, Oral Health Magazine, and DentalTown.